Privacy Policy

1. Introduction

Ted's Waste Services ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you interact with us, including through our website, contact forms, and during the provision of our waste removal services.

2. Data Controller

Ted's Waste Services is the data controller responsible for your personal data. If you have any questions regarding this policy or our data practices, please contact us at:

• Email: enquiries@tedswasteservices.co.uk
• Phone: 0113 511 2930
• Address: Wakefield, West Yorkshire (Full address available upon request)

3. Information We Collect

We may collect and process the following personal data:

• Contact Information: Name, address, email address, phone number.
• Service Details: Information related to the waste removal services you request or receive.
• Payment Information: Billing details, including payment card information (processed securely via third-party payment providers).
• Communication Data: Records of correspondence, including emails and phone calls.
• Website Usage Data: IP address, browser type, and pages visited (collected via cookies, as explained in our Cookie Policy).

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage waste removal services.
• To process payments and manage billing.
• To communicate with you regarding your services or inquiries.
• To comply with legal obligations, such as health and safety regulations.
• To improve our website and services through analytics.

5. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds:

• Contractual Necessity: To fulfill our contract with you for waste removal services.
• Legal Obligation: To comply with laws and regulations, such as tax or health and safety requirements.
• Legitimate Interests: For purposes such as improving our services, provided your rights are not overridden.
• Consent: Where you have given explicit consent, such as for marketing communications.

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, IT support), bound by strict confidentiality agreements.
• Regulatory Authorities: When required by law or to protect our legal rights.

We do not sell or share your personal data for marketing purposes without your consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data.
• Secure access controls.
• Regular security audits.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law:

• Service Records: Retained for 6 years after the completion of services for tax and legal purposes.
• Website Data: Retained for up to 12 months for analytics purposes.

9. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data in certain circumstances.
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Where processing is based on consent.

To exercise these rights, contact us at enquiries@tedswasteservices.co.uk. We will respond within one month.

10. Cookies and Tracking

Our website may use minimal cookies for analytics or form functionality. If we implement any tracking or advertising cookies in the future (e.g., Google Ads or Facebook Pixel), you will be given the option to opt in or out via a cookie banner.

11. Third-Party Services

Currently, we do not share data with third-party platforms. However, in the future, we may use services like CRMs, marketing platforms, or analytics tools. These would only access your data for our internal use and will be GDPR-compliant. We will update this policy if and when that changes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Complaints

If you are concerned about how we handle your personal data, you can complain to the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113